SECTION 1 - WHAT INFORMATION DO WE COLLECT?
When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse the website and our on-line store, we also automatically receive your computer’s internet protocol (IP) address, as well as information regarding the domain server, type of computer and type of web browser used, which we refer to as “traffic data”, in order to provide us with information that helps us learn about your browser and operating system. Traffic data is anonymous information that does not personally identify you but is helpful for marketing purposes and improving your experience on the website.
SECTION 2 – CONSENT
With your consent, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to opt out or say no.
How do I withdraw my consent?
If after you consent to be contacted or otherwise opt-in, you change your mind, you may withdraw your consent for us and others to contact you or continue to use your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Serve Kindness, LLC
318 Bear Hill Road
Waltham, MA 02451
SECTION 3 – USE AND DISCLOSURE
We may use your personal information, including your contact data, to send you information about our company and our products or services, provide a requested product or service, send you promotional material from some of our partners, respond to questions, and contact you when necessary. We also may use such information to assist with our business purposes, such as to analyze and manage our business, develop new products and services, improve existing products and services, and gauge customer satisfaction. By providing us with your contact data, you are agreeing to our use of such data as specified above. We may use your financial data to verify your qualifications for certain products or services and to bill you for products and services. If you consent, you also may share your personal information with other companies who want to send you information about their products and services. You do not have to consent to our sharing of such information, and may opt out of us doing so.
We may use traffic data for any purpose (except where prohibited by applicable law), including to improve the website, for marketing purposes, and to analyze usage of the website. Traffic data is owned by us and we may share, rent, sell or license traffic data regarding users to third parties, including service providers, but not in a manner that would allow the recipient to be able to identify you personally.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Your personal information is shared with Shopify to enable it to provide services such as payment processing and order fulfillment.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you should read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Nonetheless, we cannot guarantee the security of any information you submit to us from the website or otherwise.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we and our vendors follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we currently use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
The website is controlled, operated and intended for use solely within the United States of America. We do not represent or warrant that the website, any content thereon, or any use of the website or any such content are appropriate or lawful for use outside of the United States of America. Use of the website is void where prohibited.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Serve Kindness, LLC
[Re: Privacy Compliance Officer]
318 Bear Hill Road Ste 9 Waltham Massachusetts US 02451
Last updated: August 6, 2020