Privacy Policy

Serve Kindness, LLC ("us," "we" or "our") has created this Privacy Policy ("Privacy Policy") for users ("you" or "your") of and to the ServeKindness.com website.  We have provided this Privacy Policy in order for you to know how we protect personal information, as well as how we collect, use, disclose and maintain information generated while visiting the website or utilizing our services or obtained as a consequence of such visit or use.  If you use the website and provide information, then you do so in full agreement with the terms and conditions described in this Privacy Policy.

This Privacy Policy is a part of the terms and conditions which are set forth in our Terms of Service. Both this Privacy Policy and our Terms of Service are legally binding on you and all other users of our website. Your use of the website and provision of information indicate your acceptance of this Privacy Policy and of the collection, use, disclosure, management and storage of information, including your personal information, as described below.

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SECTION 1 - WHAT INFORMATION DO WE COLLECT?

When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse the website and our on-line store, we also automatically receive your computer’s internet protocol (IP) address, as well as information regarding the domain server, type of computer and type of web browser used, which we refer to as “traffic data”, in order to provide us with information that helps us learn about your browser and operating system. Traffic data is anonymous information that does not personally identify you but is helpful for marketing purposes and improving your experience on the website.  

SECTION 2 – CONSENT

With your consent, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to opt out or say no.

How do I withdraw my consent?

If after you consent to be contacted or otherwise opt-in, you change your mind, you may withdraw your consent for us and others to contact you or continue to use your information, at anytime, by contacting us at support@servekindness.com or mailing us at:

Serve Kindness, LLC

318 Bear Hill Road

Ste 9

Waltham, MA 02451

SECTION 3 – USE AND DISCLOSURE

We may use your personal information, including your contact data, to send you information about our company and our products or services, provide a requested product or service, send you promotional material from some of our partners, respond to questions, and contact you when necessary.  We also may use such information to assist with our business purposes, such as to analyze and manage our business, develop new products and services, improve existing products and services, and gauge customer satisfaction.  By providing us with your contact data, you are agreeing to our use of such data as specified above. We may use your financial data to verify your qualifications for certain products or services and to bill you for products and services. If you consent, you also may share your personal information with other companies who want to send you information about their products and services.  You do not have to consent to our sharing of such information, and may opt out of us doing so.

We may use traffic data for any purpose (except where prohibited by applicable law), including to improve the website, for marketing purposes, and to analyze usage of the website.  Traffic data is owned by us and we may share, rent, sell or license traffic data regarding users to third parties, including service providers, but not in a manner that would allow the recipient to be able to identify you personally.

Other than as set forth herein, we will keep your personal information private and we may disclose your personal information to others only if we are required by law to do so, in order to protect our rights or property or defined our interests, or if you violate this Privacy Policy or our Terms of Service.  We may disclose traffic data for the same purposes.  

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.  Your personal information is shared with Shopify to enable it to provide services such as payment processing and order fulfillment.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you should read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Nonetheless, we cannot guarantee the security of any information you submit to us from the website or otherwise.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we and our vendors follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

We may place a text file called a "cookie" in the browser files of your computer. Cookies collect data regarding a user's visits to the website; this data is stored in aggregate form. We may use cookies to, among other things, track repeat visits to the website and the sites of our partners, determine features you like best, customize content specific to your interests, ensure that you do not see the same advertisement repeatedly, and store your password (if applicable) so you do not have to re-enter it each time you visit the website. The website may also use pixel tags, web beacons, clear GIFs and other similar technologies.

Here is a list of cookies that we currently use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

MISCELLANEOUS

This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its choice of law provisions, except where preempted by federal law. The courts of general jurisdiction located within Middlesex County, Massachusetts, USA, will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning this Privacy Policy or in matters in which this Privacy Policy is a material fact.

In the event that a court of competent jurisdiction holds any provision of this Privacy Policy to be invalid or unenforceable, then such provision shall be severable from and shall not affect the validity or enforceability of the remaining provisions.

The website is controlled, operated and intended for use solely within the United States of America.  We do not represent or warrant that the website, any content thereon, or any use of the website or any such content are appropriate or lawful for use outside of the United States of America.  Use of the website is void where prohibited.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@servekindness.com or by mail at

Serve Kindness, LLC

[Re: Privacy Compliance Officer]

318 Bear Hill Road Ste 9 Waltham Massachusetts US 02451

Last updated:  August 6, 2020

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